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Friday, October 17, 2008

Job Vacancy in AIG Global Services (Malaysia)

AIG Global Services (Malaysia) is an established MSC-status company offering Global Shared Services
to American International Group (AIG) companies around the world. These include both Information Technology Services,
as well as Business Processing Services.

American International Group, Inc. (AIG), world leaders in insurance and financial services, is the leading international

insurance organization with operations in more than 130 countries and jurisdictions. AIG companies serve commercial,
institutional and individual customers through the most extensive worldwide property-casualty and life insurance networks

of any insurer.

AIG Global Services (Malaysia) has established centers of excellence for many of its services and is staffed with high-calibre

professionals. The company values industry standards and aggressively ensures that the services offered are on par with the

best globally. AIG Global Services (Malaysia) is CMMi Level 3 certified and our Infrastructure Managed Services follow ITIL

Best Practices. We are firm believers in the certification of individuals and will invest in our workforce to ensure that these

needs are met.

We have an employee centric culture which places value on teamwork, leadership by example, quality, a fun &
innovative culture, respect, results and integrity.

We seek dynamic individuals who are able to meet the demands of working for global customers with the possibility of international travel.

Customer Service Professional - AU Call Center (Kuala Lumpur - TPM)

Responsibilities:
* Respond to policyholders enquiries offering appropriate solutions and information
* Handle calls and casework for services such as lost luggage, lost documents, legal &
  medical referrals and medical evacuations
* Provide general policy information (such as verification and limits of coverage), claims information
  and renewal information to customers and vendors
* Schedule and make follow-up calls on complex cases to customers
* Liaise with vendors, involved third-parties and family members

Requirements:
* Bachelor degree preferred, or 2 years equivalent work experience in the service industry
* Proficiency in written and spoken English and Mandarin
* Ability to reason and solve complex problems
* Excellent interpersonal, telephone and computer skills
* Oral and written communication proficiency
* AU Call Center working experience preferred
* Ability to work flexible shifts
* Respond to policyholders enquiries offering appropriate solutions and information
* Handle calls and casework for services such as lost luggage, lost documents, legal &
  medical referrals and medical evacuations
* Provide general policy information (such as verification and limits of coverage), claims information
  and renewal information to customers and vendors
* Schedule and make follow-up calls on complex cases to customers
* Liaise with vendors, involved third-parties and family members

Accounting Analyst (Kuala Lumpur)

Responsibilities:
* Responsible for Accounts Payable and billings
* Prepare monthly intercompany reconciliation
* To maintain fixed asset register
* Assist in treasury and cash flow management
* Process and monitor staff advances & claims and prepare reconciliation at month end
* To assist in preparation of various month-end report & analysis

Requirements:
* Posses a Professional Degree / Diploma in Accountancy/ CIMA/ ACCA/Finance or equivalent
* At least 3 year(s) of working experience.
* Excellent English and Bahasa Melayu communication skills (both written and oral)
* Strong problem solving skills
* Self motivated, quick learner and ability to work together in a team environment
* Ability to see a task through from assignment to completion with minimal supervision
* Proficient in MS Excel, Word

Accounts Assistant (Kuala Lumpur)

Responsibilities:
* To process and maintain computerized accounts receivable & payable systems
* To prepare reconciliations at each month end
* To assist in preparation of various reports
* To maintain control over office expenses
* General filing and administration and assist in day-to-day operations

Requirements:
* Diploma in Accounting/Finance or equivalent
* Excellent English and Bahasa Melayu communication skills (both written and oral)
* Strong problem solving skills
* Self motivated, quick learner and ability to work together in a team environment
* Ability to see a task through from assignment to completion with minimal supervision
* Proficient in MS Excel, Word

Software Engineer - Hyperion (Kuala Lumpur)

Responsibilities:
* Designs, develops and supports financial modeling and forecasting applications in Windows environments
  using Hyperion Essbase, Microsoft SQL Server and VB/VBA
* Manages application upgrades, including process planning, execution, system integration/interfacing,
  upgrade maintenance, and post-implementation review
* Assists Users to develop financial reports and dashboards in Windows environments using Cognos builder
  and Hyperion Essbase
* Ensures adequate quality control and compliance with SOX requirements for responsible IT systems

Requirements:
* Bachelor's Degree in Computer Science/Information Systems.
* 3-5 years experience in Hyperion Essbase support and development
* Experience in Cognos Report / Dashboard development and support highly preferred
* Strong analytical and interpersonal skills
* Fluency in English and Cantonese/Mandarin required.
* Prior work experience in life insurance industry is an advantage.
* The position is based in Malaysia but periodic travel to Hong Kong may be required.

Business Processing Associate - Life Insurance Policy Servicing Team (Kuala Lumpur)

Responsibilities:
- Computer literate (e.g. Words, Excel, PowerPoint, etc
- Process policy changes input within stipulated target
- Train and guide junior members
- Based in Cyberjaya

Requirements:
- Minimum 1 year experience in Life Insurance.
- University graduates are encouraged to apply as extensive training and career opportunities are available
- Be customer focused, resourceful, independent and able to communicate well
- Able to read and write English
- Able to speak fluent English
- Computer literate (e.g. Words, Excel, PowerPoint, etc

Infrastructure Architect (Kuala Lumpur)

Responsibilities:
• To provide independent and objective advice on how best to use information technology to solve business problems.
  Function includes define, develop and deliver innovative infrastructure technology solutions.
• Prepare and develop proposals for the implementation of infrastructure projects.
• Undertake project management for infrastructure projects.
• Provide technical leadership to the technical support personals.
• Facilitate the dissemination and adoption of infrastructure standards.
• Participate in audit and compliance activities.
• Assist in critical non-technical functions which are related to the smooth running of the Data Centre.

Requirements:
• Degree in Computer Science or IT Related Qualification with minimum 7 years experience in managing medium
  to large scale IT projects
• System Administrator for OS390, OS400, HP-UX, SunOS, AIX, Wins2000, Network and middleware technology.
  Database Administrator for Oracle, Sybase, Informix and MSSQL
• To provide independent and objective advice on how best to use information technology to solve business problems.
  Function includes define, develop and deliver innovative infrastructure technology solutions.
• Prepare and develop proposals for the implementation of infrastructure projects.
• Undertake project management for infrastructure projects.
• Provide technical leadership to the technical support personals.
• Facilitate the dissemination and adoption of infrastructure standards.
• Participate in audit and compliance activities.
• Assist in critical non-technical functions which are related to the smooth running of the Data Centre.

To apply: Send in your resume, stating what you could contribute to our team, and how your qualifications
and experience fit with the above requirements. Be sure to include contact details for at least two professional
and one personal referee and expected remuneration.

Human Resource Manager
AIG GLOBAL SERVICES (MALAYSIA)
(formerly known as AIG-Software International JV Sdn Bhd)
G-1, Enterprise 1, Technology Park Malaysia
Bukit Jalil, 57000 Kuala Lumpur
Email : hrm@aigsi.com

by Yugmeswari Kunasekaran at 2:24 PM |